退款规则
展示位费用原则上不予退还——因为展示在你支付的那一刻就已开始。以下三类情形除外。
Refund Policy
Placement fees are generally non-refundable, because display begins the moment you pay. Three categories are exceptions.
竞价展示位的价值在于"即时占位"。一旦支付成功并进入榜单，该名次已对其他竞买人关闭，因此不支持无理由退款。请在支付前确认金额、目标名次与网址。
一、可退款情形
| 情形 | 条件 | 退款比例 | 时限 |
|---|---|---|---|
| 冷静期撤回 | 支付成功起 2 小时内，且该条目累计展示量 < 100 | 100% | 2 小时内申请 |
| 重复支付 | 同一订单号产生两笔及以上成功支付 | 100% | 30 日内 |
| 平台原因无法展示 | 服务故障、误判下架、系统错误导致金额未计入 | 100% 或按比例 | 故障确认后 7 日内 |
二、不予退款情形
- 超过 2 小时冷静期，且服务已正常履行的。
- 因上榜内容违反法律法规或本协议被下架的。
- 因目标网址失效、域名过期、落地页内容变更等自身原因导致无法展示的。
- 对排名结果不满意、或未达到预期点击 / 转化效果的（本平台从不承诺效果）。
- 支付渠道判定为欺诈、拒付或套现的订单。
三、退款流程与时限
- 提交工单，选择「退款申请」，填写订单号、退款原因与证明材料。
- 平台在 1 个工作日内完成初审，复杂情形（需核对支付渠道记录）最长 3 个工作日。
- 审核通过后按原支付渠道退回：国际信用卡 3–5 个工作日到账，其他本地支付方式以 MoR 收单商结算周期为准。
- 已开具发票的，需先将发票红冲或退回，否则无法退款。
四、争议与复核
对退款或下架判定有异议的，可在收到结果后 7 日内申请人工复核并补充材料。复核认定平台误判的，全额退款并恢复名次（如名次已被他人占据，则退还金额并赠送等价展示周期）。
复核仍不满意的，依据《用户协议》第十二条解决争议。
The value of an auction placement is instant occupancy. Once payment succeeds and the entry is on the board, that position is closed to other bidders, so no-reason refunds are not supported. Please confirm the amount, target rank, and URL before paying.
1. Refundable cases
| Case | Condition | Refund | Window |
|---|---|---|---|
| Cooling-off withdrawal | Within 2 hours of payment and the entry's cumulative impressions < 100 | 100% | Apply within 2 h |
| Duplicate payment | Two or more successful payments for the same order id | 100% | Within 30 days |
| Platform cannot display | Service failure, wrongful takedown, or a system error that kept the amount from counting | 100% or prorated | Within 7 days of confirmation |
2. Non-refundable cases
- Past the 2-hour cooling-off window with the service performed normally.
- Content taken down for violating law or these terms.
- Inability to display for your own reasons (dead URL, expired domain, changed landing page).
- Dissatisfaction with rank, or unmet expected clicks / conversions (we never promise results).
- Orders flagged by the payment channel as fraud, chargeback, or cash-out.
3. Refund process & timeline
- Submit a ticket, choose "Refund request", and provide the order id, reason, and evidence.
- Initial review within 1 business day; complex cases (needing payment-channel records) up to 3 business days.
- Approved refunds return via the original payment channel: 3–5 business days for international cards; other local methods follow the MoR provider’s settlement cycle.
- If an invoice was issued, it must be reversed or returned before a refund can be made.
4. Disputes & review
If you disagree with a refund or takedown decision, you may request a manual review with additional evidence within 7 days of the result. If the review finds the platform erred, we refund in full and restore the rank (if the rank has been taken, we refund the amount and grant an equivalent display period).
If still unresolved, disputes are handled under Clause 12 of the Terms of Service.